Privacy Policy

Information We Collect

When you request a quote or service from us, we collect the information you choose to share:

• Contact details — your name and phone number, provided through our estimate form, by phone call, or via WhatsApp or Telegram
• Vehicle details — make, model, and year, so we can prepare the right keys and equipment
• ZIP code and approximate location, used to dispatch a technician to you
• The type of service you need (for example, car key replacement or lockout help)

When you browse the site, we also collect technical data automatically through cookies and the analytics tools described below: device and browser type, pages viewed, referring pages, and approximate location derived from your IP address.

Analytics and Advertising

We want to be straightforward about the tracking tools this site uses:

• Google Tag Manager — loads and manages the measurement tags below
• Google Analytics 4 — measures visits, page views, and how people use the site (with IP anonymization enabled)
• Google Ads conversion tracking — tells us when a visit from one of our ads leads to a request
• Meta (Facebook) Pixel — measures visits and ad performance on Meta platforms

These tools set cookies and similar identifiers in your browser. They help us understand which pages and ads are working, and they may be used for remarketing — showing you our ads on other sites and apps after you visit. Data collected this way is shared with Google LLC and Meta Platforms Inc., who process it under their own privacy policies (see the Google Privacy Policy and the Meta Privacy Policy).

Messaging Channels (WhatsApp and Telegram)

We take requests through messaging apps, and it is important you understand how that works:

• If you choose to contact us via WhatsApp — including when our estimate form opens WhatsApp with your request details pre-filled — the content of that message (your name, phone, ZIP, and vehicle information) is transmitted through WhatsApp, a Meta service
• If you contact us via Telegram, your message is transmitted through Telegram
• These platforms process messages under their own privacy policies and terms

In addition, we may forward your request details to our dispatch team through these same messaging services (WhatsApp or Telegram) so a technician can be sent to you quickly.

How We Use Your Information

• To provide and dispatch the locksmith service you requested
• To respond to your questions and follow up on your request
• To measure our marketing and understand which channels bring customers
• To improve the website and our services
• To comply with legal obligations

We do not sell your personal information. We share it only with the service providers described in this policy — analytics and advertising partners (Google, Meta), messaging platforms (WhatsApp, Telegram), and our hosting and infrastructure providers — and with law enforcement or authorities when required by law.

Cookies and Your Choices

You can control cookies in several ways:

• Use your browser settings to block or delete cookies at any time
• Install the Google Analytics Opt-out Browser Add-on to stop Google Analytics measurement
• Adjust your ad preferences in your Meta (Facebook) account settings to limit ad personalization

The site works fine without marketing cookies — you can browse, get a quote, and contact us either way.

Data Retention

We keep the information you send us only as long as needed to complete your service request and to maintain legitimate business records (such as records of completed jobs). Analytics and advertising data is retained according to the retention settings of Google and Meta.

Your Privacy Rights

You can request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details at the bottom of this page. We honor verifiable requests within a reasonable time.

If you are a California resident, you may have additional rights under California law, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information, and we will never treat you differently for exercising any of your privacy rights.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

Data Security

We use reasonable measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Hosting and Infrastructure

This website is hosted on Vercel, and media files are delivered through the Bunny content delivery network. Like any hosting providers, they process technical request data (such as your IP address) as necessary to serve the site to you.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top.

Contact Us

For privacy requests or questions about this policy, contact us at:

Koala Locksmith
Email: koala.locksmith@gmail.com
Phone: +1 (904) 515-9573